Terms

Shipping

I ship anywhere in Canada and the United States. I use Canada Post to ship all packages and will send a tracking number once your package has been sent. 

If you are located in Ottawa, please note that I offer local pickup (from 2477 Kaladar Ave). Select this option at checkout to save on shipping costs. 

Shipping is free within Canada for all orders over $100

I take great care packing each piece for shipment. In the even that your purchase arrives broken, send me a photo in an email and I will refund your purchase or replace the item.

Please contact me for a quote for shipping outside Canada and the United States. 

Care

Most pieces are dishwasher and microwave safe, although hand washing will extend the life of your piece.

Pieces that have gold lustre (genuine 20 karat gold) are not dishwasher or microwave safe and just be hand washed. 

Packaging

Occasionally you may find that I have used recycled packaging materials in order to reduce the environmental footprint of shipment. Please do your best to reuse or recycle these materials if you can.

Returns

Each piece is handmade and may vary slightly from the image in the photograph. I do my best to present the pieces unfiltered and in their natural state, but it may not be possible to capture every groove or variation in the glaze; these variations are ultimately what make handmade ceramics beautiful and special. Please know that I can only accept returns if there is something functionally wrong with the piece. Any questions or concerns should be directed to chelsearoseceramics@gmail.com within one week of receipt of the piece.